Frequently Asked Questions

We accept UPI, credit/debit cards (Visa, Mastercard, RuPay), net banking, and EMI through Razorpay. All transactions are secured with 256-bit SSL encryption.

COD is currently available for orders below ₹20,000. For higher-value orders, including bulk and appliance purchases, we require prepayment.

Absolutely. All payments are processed by Razorpay, a PCI-DSS Level 1 certified payment gateway. Mangal & Mangal Super Store never stores your card details.

Once your order is dispatched, you will receive a tracking link via email and SMS. You can also visit My Account → Orders to view real-time order status.

Orders can be modified or cancelled within 12 hours of placement. After that, the order enters fulfilment and cannot be changed. Please contact us immediately at info@mangalandmangal.com.

We stock home appliances, furniture, stainless steel, brass, bronze, aluminium and copper utensils, iron and wood kitchenware, plastic and fiber essentials, brass idols, pooja products, and nuts & dry fruits — everything for the Indian home.

Food-contact items use food-grade 304 (18/8) stainless steel. Outer bodies and induction bases may use 202 or 430 grade. The steel grade is listed on every product page.

Yes. Our brass, bronze, and copper products are sourced from trusted makers and the material is clearly stated on each product page. We do not mix or mislabel materials.

Cast iron should be seasoned and kept dry; brass and copper can be cleaned with tamarind or lemon and salt; stainless steel is dishwasher-safe. Each product page includes a Care Guide with material-specific tips.

Yes! We offer special pricing for bulk and wholesale orders for weddings, events, offices, and resellers. Email us at info@mangalandmangal.com with your requirement for a custom quote.

Standard delivery takes 5–7 business days across India. Express delivery (2–3 business days) is available for select pin codes at an additional charge.

Yes, we offer free shipping on all orders above ₹999. For orders below this threshold, a flat shipping fee of ₹79 applies.

We ship to all serviceable pin codes across India through our delivery partners. Large items such as furniture and appliances may have specific delivery timelines shown at checkout.

Fragile items like idols and glassware are packed with extra cushioning, and heavy appliances and furniture are securely crated. If anything arrives damaged, we arrange a free replacement.

We accept returns within 7 days of delivery for unused, undamaged items in their original packaging. Used utensils, perishable items such as nuts & dry fruits, and customised products are non-returnable.

Log in to your account, go to My Orders, and select "Request Return" on the relevant order. Our team will arrange a free doorstep pickup within 2–3 business days.

Contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund at no cost to you.

Refunds are processed within 7 business days of receiving the returned item and are credited to the original payment method. UPI and bank transfers may take an additional 3–5 bank working days.

Yes. Home appliances carry the manufacturer's warranty, with the warranty period and terms listed on the product page. Keep your invoice safe to claim warranty service.

Hand-wash cast iron and non-stick items, dry brass and copper thoroughly to prevent spotting, and avoid harsh abrasives on coated surfaces. Each product page includes a material-specific Care Guide.

Store brass and copper pooja items in a dry place wrapped in soft cloth, and clean them before festivals. Keep nuts & dry fruits in airtight containers away from heat and sunlight.